Shipping and return policy

 

>  SHIPPING & HANDLING


ORDER PROCESSING

Orders are processed Monday through Friday and typically ship within 3–7 business days, excluding weekends and major holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.


U.S. SHIPPING

All domestic orders are shipped via UPS Ground unless otherwise specified.

  • Free Standard Shipping on all U.S. orders over $45 (after discounts and before tax).

Shipping times may vary based on destination and carrier delays.


INTERNATIONAL SHIPPING

International shipping options and rates are calculated at checkout and vary by destination.

We primarily offer the following methods:

  • DHL Express Worldwide – Estimated delivery within 3–5 business days

  • DHL eCommerce Parcel Direct – Estimated delivery within 7–14 business days

Available services and rates will appear during checkout based on your shipping address.


DUTIES & TAXES

All international orders are shipped Delivered Duty Paid (DDP).

This means duties and import taxes are calculated and paid at checkout, ensuring there will be no additional fees upon delivery.

If you receive a customs payment request from a courier, please contact our support team immediately before making any payment.


ADDITIONAL INFORMATION

  • We are not responsible for lost, stolen, or delayed shipments once handed over to the carrier.

  • Please ensure all shipping details are entered correctly; we are unable to reroute packages once shipped.

  • Shipping fees are non-refundable.



>  RETURN & EXCHANGE POLICY

We currently do not offer returns at this time. We encourage you to review our sizing information carefully before placing an order. If you need assistance with sizing or fit, please feel free to contact us at info@ofvoid.net — our team will be happy to assist.


ELIGIBILITY
In exceptional cases, we operate on a case-by-case basis:

- Manufacturer defects: If your item arrives damaged or defective, we will work with you to resolve the issue. 

- Size exchanges: Depending on availability, we may or may not be able to honor size exchange requests for domestic orders only.

To be considered for an exchange, your item must be unworn and unused with original tags and packaging. Items sent back without prior approval will not be accepted.

For any questions, please reach out to us at info@ofvoid.net.