Shipping and return policy


ORDER PROCESSING

Orders are processed Monday through Friday and typically ship within 3–7 business days, excluding weekends and major holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.


U.S. SHIPPING

All domestic orders are shipped via UPS Ground unless otherwise specified.

  • Free Standard Shipping on all U.S. orders over $45 (after discounts and before tax).

Shipping times may vary based on destination and carrier delays.


INTERNATIONAL SHIPPING

International shipping options and rates are calculated at checkout and vary by destination.

We primarily offer the following methods:

  • DHL Express Worldwide – Estimated delivery within 3–5 business days

  • DHL eCommerce Parcel Direct – Estimated delivery within 7–14 business days

Available services and rates will appear during checkout based on your shipping address.


CUSTOMS, DUTIES, & TAXES

All international orders are shipped Delivered Duty Paid (DDP).

This means duties and import taxes are calculated and paid at checkout, ensuring there will be no additional fees upon delivery.

If you receive a customs payment request from a courier, please contact our support team immediately before making any payment.


ADDITIONAL INFO

  • We are not responsible for lost, stolen, or delayed shipments once handed over to the carrier.

  • Please ensure all shipping details are entered correctly; we are unable to reroute packages once shipped.

  • Shipping fees are non-refundable.



RETURN & EXCHANGE POLICY

We accept returns for store credit or size exchange within seven (7) days of delivery. Refunds are not offered for change-of-mind, sizing, or fit-related returns.

Returned items must be unworn, unwashed, unused, and in their original condition with all tags and packaging included. Exchanges are subject to availability; if the requested replacement is unavailable, store credit will be issued.

Customers are responsible for return shipping costs, and original shipping charges are non-refundable. All returns must be approved before being sent back.

International orders are not eligible for returns or exchanges at this time.

If your item arrives damaged, defective, or incorrect, please contact us within seven (7) days of delivery with photographs of the issue. Once confirmed, we will arrange an appropriate replacement or refund.

To request a return or exchange, contact info@ofvoid.net.


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